Driver’s License & Minimum Age
Drivers must be 25 years of age or over. A valid vehicle driver’s license is required. The driver’s license cannot be a learner’s, novice or similarly restricted license and must have been held for at least one year and be valid for the whole length of the rental. The original driver’s license must be shown at time of pick-up when the driver is present. All drivers must be approved and listed on the rental agreement (the “Driver”) no other individuals may drive or operate a Utah Overland vehicle.
Drivers cannot take Utah Overland Vehicles out of the country in which it was rented. Driving our vehicles on reasonably appropriate dirt, gravel, and other back roads is allowed provided they are not private property and there are no prohibitive access notices including, but not limited to, “No Trespassing” signs. If there is an accident or breakdown on the back roads Utah Overland reserves the right, at its sole discretion, to deem whether the roads were reasonably appropriate or not. If Utah Overland deems the roads not reasonably appropriate then the insurance is void. Towing charges and any additional expenses resulting from breakdown or accident will be the Driver’s responsibility. When Drivers are assessing roads they should remember that vehicle damage can occur from branches, logs and other protrusions into the roadway and all repair costs are the burden of the Driver. The consumption of alcohol or intoxicants while operating any vehicle is prohibited. As is climbing on the roof or hood of the vehicles.
Please note taking our Vehicles to music festivals is prohibited. Burning Man Festival is strictly prohibited.
Reservation Deposit & Payment
A reservation deposit equal to 35% of the invoice total is required to confirm your booking. A payment equal to the deposit is required 30 days prior to pick up. This deposit will be credited toward your balance when you pick up your vehicle. Full payment of the remaining rental balance is required 14 days prior to vehicle pick up. Please note if the booking is made within 14 days of departure the full payment is due at the time of booking. Please note that we only accept credit cards.
All rentals are subject to applicable provincial, state, and federal taxes plus any applicable fees related to the mandatory provision of emergency communication services.
Insurance & Damage
The vehicles come with sufficient Third-Party Liability and Comprehensive insurance for fire, theft, vandalism and windshield. Please note that coverage and deductibles vary by region and that rental insurance is mandatory.
Please note that insurance provided by a credit card is not valid with this offering.
The standard damage deposit is $2,500.00 from the Driver. Unless otherwise noted, the credit card we have on file from the reservation will be used.
The Driver is responsible and will fully indemnify Utah Overland for any damage, fire, break-in or vandalism to the vehicle that may occur during the rental period and loss of use and potential revenue of the vehicle while it is repaired. The Driver’s damage deposit will be credited the amount owed initially. If the damage deposit does not cover the extent of the damage the Driver authorizes Utah Overland to charge the balance to the credit card on file for the Driver. This clause shall not apply to any loss caused by or the responsibility of Utah Overland. Personal injury and personal effects are not covered by Utah Overland whether it occurs through negligence, acts or failure to act by the Driver, passengers, other persons, animals, foreign objects or Utah Overland.
You should ensure you have full personal travel insurance to cover all eventualities.
No cancellation fee applies up to 60 days prior to the pick-up date and a full refund of the deposit will be made, less any credit card and/or online payment processing fees. Cancellations within 60 days of pick-up will be charged the full amount of the deposit. Cancellations within 30 days will be charged 70% of the total invoiced amount. If cancelled within 14 days of pick-up or the Driver is a no show then 100% of the rental cost will apply. No refunds can be given for early returns. All cancellations must be submitted by email to Utah Overland on firstname.lastname@example.org. Utah Overland reserves the right to cancel a reservation at our discretion.
Picking up & Returning the Vehicles
Utah Overland is open from 9:00 am – 5:00 pm, Monday to Saturday. Our depot is closed on Sundays. Unless otherwise agreed, vehicles can be picked up between 10:00 am – 4:00 pm. Vehicles must be returned by 3:00 pm. There is a $50 charge per hour, or part thereof that the vehicle is late to be returned. No refunds are provided for late pick-ups or early drop-offs.
Please give us a call if you’re worried about getting your vehicle back in time, we’ll work to accommodate you the best we can.
Unless otherwise agreed by Utah Overland in writing vehicle pick-up and drop off is at 12350 South 900 East Draper, Utah 84020. Utah Overland may offer custom pick-up and drop-off locations based on the Driver’s preference. Pricing is determined on a case-by-case basis.
Minimum/Maximum Rental Period
The minimum rental period is three days. The maximum rental period is 30 days unless otherwise negotiated.
Maximum Miles Per Day
Each rental comes with a 125 miles per day allowance. This is calculated over the duration of the rental. Additional miles/day package may be purchased prior to departure. There is no refund offered for miles not used. For example, if the Driver books for five nights then they would receive a 625 mile allowance. If the allowance is exceeded the additional miles will be charged out at $0.64/mile unless additional miles are purchased prior to vehicle pick up.
The Jeeps take regular unleaded gas. Please return it as full as when you picked up the Jeep, this will be indicated in your Rental Agreement, otherwise we will charge you a 10% surcharge on top of the fill up charge.
Hire Period & Extensions
You may only use the vehicle for the duration of the rental period. If Utah Overland grants its consent to an extension of the rental period, the return date shall be extended and the
extension fee must be paid for immediately via credit or debit card if the hire has already started. If the vehicle is not available for the desired extended period, it must be returned at the original time and date specified on the rental agreement.
Daily Rates/Currency Exchange Rate
All credit card transactions are conducted in US dollars. In the case of a cancellation where a refund is appropriate and due to exchange rate fluctuations, there could be some variance in the amount refunded compared to the amount initially charged. Utah Overland does not accept any liability for variances up or down. Refunds by credit card can take up to 15 working days depending on the renter’s financial institution. Rates are calculated on a per day basis. If a rental crosses into another season, the rate will adjust to accommodate for the new season rate.
Add-ons are subject to availability. Failure of Utah Overland to provide requested add-ons does not make the cancellation terms to be void. Add-ons ordered cannot be cancelled on the day of pick up and must be paid for in full.
Other than a mattress sheet, “bedding” (blanket and/or sleeping bags) is not supplied by Utah Overland. The Driver can rent bedding through Utah Overland to be provided at pick-up.
Theft & Loss
You must look after the vehicle and the keys to the vehicle. If the keys are not returned, applicable fees will be charged.
If you lose the keys while travelling Utah Overland will not be liable for reimbursing any loss of hire days due to this. You must always lock the vehicle when you are not using it.
If you intend to leave the vehicle unattended for any extended period of time you must make sure it is in a secure parking area. In the event of the vehicle being stolen during the hire period the Driver is liable for the full amount of their deposit plus all loss of income Utah Overland incurs while replacing the vehicle. Due to the customization of these vehicles this could take one month. If the Driver is negligent for the theft/loss the Driver will indemnify Utah Overland for the full cost of a replacement vehicle (including camping equipment) and the Rental Agreement will be terminated immediately. Negligence includes parking the vehicle in any unsecure area for any length of time.
All Utah Overland vehicles come with Roadside Assistance throughout the continental United States. Note, this assistance is only available on official, paved roads. In the event of mechanical issues, please contact Utah Overland immediately so we can become aware of the situation. Our goal is to get you back on the road as soon as possible.
Each Vehicle is equipped with a tracking device which helps Utah Overland monitor the location, condition, and special events occurring during the rentals to ensure each customer’s safety.
Back Road Assistance
Each Vehicle is supplied with a Spot Satellite GPS Messenger device to locate Drivers and the vehicle in case of emergency. Note that there is considerable personal risk associated with travelling by back roads and this risk is assumed by the Driver alone and not Utah Overland. In case of emergency rescue, all costs, including loss of revenue by Utah Overland, will be borne by the Driver.
Accidents, Breakdowns, Delays, Repairs
If an accident occurs, contact Utah Overland as soon as possible. We require you to gather information from the other party (license, insurance, etc.) along with filing a police report. We will work to get you back on your journey as fast as possible. Utah Overland must be contacted prior to having any repairs done on the vehicle.
Maintenance & Responsibility
It is the Driver’s responsibility to maintain oil and fluid levels during the rental period. At the time of pick-up gas, oil, and fluid levels will all be full. Failure to maintain the levels or supplying the Vehicle with the incorrect gasoline, oil, or fluids that results in engine damage will be at the Driver’s cost. All gasoline, oil and fluid types are specified in the Utah Overland manual provided at time of pick-up.
It is the Drivers responsibility to protect the vehicle against inclement weather and other road hazards. Failure to do so will result in damages due to the customer. We advise you to use your best judgement and only travel when you are comfortable in your abilities to handle the driving conditions.
Rentals that come back excessively dirty or damaged will be charged for any additional professional cleaning, detailing or repairs as outlined in the rental agreement to be signed at time of rental.
The driver agrees to drive no faster than 70 mph even when the posted speed limit may be higher.
Vehicle Transfers/One Way Rentals
Utah Overland will entertain these proposals only prior to renting the Vehicles and for an agreed upon rate that is based on both the transit costs and the loss of revenue while the vehicle is unable to be rented.
Smoking in the vehicle and in the roof top tent is strictly prohibited. If it is determined that anyone has smoked in either the vehicle or the tent there will be a cleaning fee priced at our discretion.
Utah Overland loves animals BUT they are not allowed in the vehicles or in the roof top tents. Evidence of animals in either of these will be assessed a fee priced at our discretion and will be responsible for any professional cleaning and repair costs.
The Driver is responsible for paying authorities directly for all parking citations, tolls, fines and other fees assessed against the renter. If Utah Overland is notified by authorities that we may be responsible for payment of a citation, a $50 processing fee will be charged for each such notification. If Utah Overland chooses to pay any one or all of the citations, you authorize us to charge all such payments and all processing fees to the credit card you used to pay for the rental.
It is the expectation of the Driver to take precautions in order to prevent damage to the vehicle and tent in times of heavy rainfall or other types of storms. The tents must be dried out after heavy rainfall and cannot be closed wet for long periods of time. Instructions will be provided for doing so.
Utah Overland is happy to offer complimentary trip planning advice and recommendations, and are even happier to create custom itineraries for an agreed upon fee prior to vehicle pick up. It is the nature of the back roads in this region to change on a consistent basis and therefore
we cannot guarantee that our itineraries are fully accurate. There are environmental factors that prohibit this from being possible (floods, landslides, etc). The United States is a rugged country and Utah Overland will update our itineraries as possible to account for these environmental factors but Drivers should not expect back roads or even highways will be reasonably accessible or even passable at all times. Drivers should have backup plans in case the supplied itinerary needs to change.
The roof racks have a maximum static load of 800 pounds (362 kilograms). If the roof rack is returned stressed and/or damaged Utah Overland will conclude there was more weight than allowed and the cost to replace the roof rack and loss of rental revenue will be the responsibility of the Driver.
A maximum 3 people totaling no more than 650 pounds evenly dispersed are allowed in the roof top tent.
Removal of any section of the roof is strictly prohibited.
Utah Overland will brief the Driver on how all of the gear works. If the Driver proceeds with the rental it is agreed that they understand how to operate everything and are responsible for any damages. Failure to return all pieces of gear and equipment in working condition will result in charges at the agreed upon rates. If something is missing or if returned in unsatisfactory condition the Driver agrees that the cost price of individual items that are absent or damaged when the vehicle is returned will be charged to his or her credit card.
Parking our vehicles underground is strictly prohibited unless the maximum clearance of the entire garage is 8’0” or above.
The cooler drain is not to be used. If the drain is left open inside the Jeep then you are financially responsible for any damages that result from liquids draining into the vehicle and loss of rental revenue. Please also return the cooler empty.
It is strictly prohibited to drive the vehicle into water deeper than the radius of the wheels. The Driver is totally responsible for damage to tires, the underbody of the vehicle and all damages due to water and all related costs from this damage shall be charged to the Driver.
Updating Terms & Conditions
Utah Overland reserves the right to update and/or alter these terms and conditions at any time. It is the sole responsibility of the driver to be familiar with them.